Integrated Management System IMS Overview

Our IMS Scope

“Digital Transformation and Technology Consulting Services

and applies to all Devoteam Portugal sites.”

Devoteam Portugal Integrated Management System (IMS) covers the following normative references:

NP EN ISO 9001:2015 - Quality Management System - Requirements
ISO/IEC 27001:2022 - Information Security System - Requirements and Guidelines
TISAX Level 3 + Data Protection - Trusted Information Security Assessment Exchange for handling highly sensitive automotive industry information and data protection

Certifications

BOLDINT, S.A., a Devoteam Portugal entity, is certified in:

NP EN ISO 9001:2015 - Quality Management System - Requirements
ISO/IEC 27001:2022 - Information Security System - Requirements and Guidelines

IMS Objectives

Devoteam Portugal’s Integrated Management System (IMS) is designed to enhance Quality, Information Security, and Data Protection through a unified approach.

By aligning with the requirements of ISO 9001 and ISO/IEC 27001 standards, achieving TISAX Level 3 assessment expectations, and ensuring compliance with Data Protection regulations, the IMS is committed to achieving the following key objectives:

Enhancing Quality Management

Enhancing Quality Management: By implementing ISO 9001 standards, Devoteam Portugal aims to consistently fulfil its Clients’ requirements, enhance processes, and boost overall satisfaction. This focus on Quality guarantees that our services are dependable, adhere to high standards, and are continuously improved to meet our Clients' evolving needs.

Ensuring Information Security

By adopting ISO/IEC 27001, Devoteam Portugal aims to establish robust security protocols to ensure the confidentiality, integrity, and availability of data. This commitment is designed to build trust with clients and stakeholders by demonstrating a strong dedication to protecting their information.

Streamlining Processes

Integrating these standards streamlines processes and minimises redundancy by aligning Quality and Security practices. This cohesive approach ensures that Quality Management and Information Security are seamlessly integrated into Devoteam Portugal’s operations, resulting in more efficient and effective management.

Continuous Improvement

The IMS promotes a culture of continuous improvement. Regular assessments and updates to both quality and security measures ensure that Devoteam Portugal remains adaptive to evolving technology, customer expectations, and regulatory requirements.

Ensuring Data Protection

Ensuring compliance with global data protection laws, including GDPR and any industry-specific requirements related to the secure handling of personal and business-sensitive data. We promote a privacy-first approach, ensuring that data protection principles are embedded into our operations.

By achieving these goals, Devoteam Portugal not only enhances its operational excellence but also strengthens its competitive advantage and enhances its market reputation.

IMS Processes Map

The following IMS Process Map provides a comprehensive overview of how our Integrated Management System (IMS) is structured and interlinked. Understanding this map is essential for grasping how our processes work together to achieve our strategic objectives and maintain high standards of quality and compliance. The IMS Process Map categorises our processes into three main types:

Strategic Processes [+]

Define the scope, policies, and objectives of our IMS, setting the direction for our management system and ensuring alignment with our organisational goals.

Operational Processes [+]

Outline the specific activities needed to deliver our products and services to stakeholders effectively, focusing on execution and performance.

Support Processes [+]

These are crucial for maintaining effective resource management, ensuring smooth business operations, and meeting compliance requirements with international standards.

By familiarising yourself with the IMS Processes Map, you will gain insight into how our processes are organised and how they contribute to our overall success. This understanding supports our collective efforts to uphold the standards of our Integrated Management System. You can find more information in our IMS Manual.

This page contains important compliance-related information for Devoteam Portugal Employees and Contractors. All content is intended for internal use and must be adhered to in accordance with Devoteam's corporate standards and policies.
Last updated: 27/04/2025Author: Rute Reizinho, Compliance Director & DPO at Devoteam Portugal

Report abuse